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Night of 2nd Business Day (MST)
(15 Hour Rush Available)
5 Business Days (MST)
(24 Hour Rush Available)
Policies and FAQ
Time Zone: Please take into consideration we are in the Mountain Time zone when your files are due. We will always send it by the end of the day.
Invitation Rush: Within 15 hours (including weekends)
Party Packages: By the Night of the 5th Business Day (MST)
Week Day E-mail or Text Response Hours: We will always respond to e-mails as quickly and efficiently as possible. Our standard response time during the week days is within 12-24 hours. We will answer rush order emails within the time frame you ordered.
Weekend E-mail or Text Response Hours: In an effort to maintain a better work-life balance, weekend replies aren’t always within our standard turnaround time, and e-mails submitted after 7 pm MST Friday may be answered on the following Monday. I understand that needing help with printing and questions aren’t always limited to Monday through Friday, so neither is our help and support. However, I do try to give my family some undivided attention on the weekends, and I am respectful of the time our designers need for time with their families on the weekends as well. I know you understand so thank you!
Dazzle Expressions respects your privacy! We DO NOT share your personal information with any third parties. We will not give out your e-mail address, payment information or any other information pertaining to your privacy. All orders placed on our website are treated with absolute respect and privacy, and you can feel confident that you are purchasing from a secure and reliable company who cares about our clients and takes great pride in our high level of customer service, support and privacy.
We gladly accept all major credit cards through PayPal, in addition to PayPal balance, & e-check transfer payments.
You do not require a Paypal account if paying with a major credit card.
COUPON CODES: Coupon codes that are given can only be used one time and cannot be applied to custom designs or packages.
PLEASE NOTE: Paypal Payments made by E-check can take up to 7 business days to clear. Once your payment has cleared fully, we will send your files within our normal turnaround time of 2 business days. And for packages 6 days.
All orders will be delivered via email to the email address provided when the order was placed.
The turnaround time for your order begins only once I receive ALL the information and photo (if applicable) that is needed for your design. Please keep this in mind and have everything ready to send when you place the order.
Once you have received your invitation you have the chance to look over it and see if you need any changes. I will make all these changes within 2 days of receiving your e-mail. Please keep in mind I don't work very much on the weekends as I reserve this time for family. If you request changes on a Friday, it may not be until Monday that you receive any revised files. For rush orders I will always try to make changes as quickly as possible, especially if it is my mistake. However, if they are changes you are requesting that are not a mistake I will send your order with changes made within 15 hours of receiving your e-mail. Please understand I have young children and I typically work at night when they are sleeping, so most orders are done at this time.
All files are sent in high resolution 300 dpi, nothing smaller. If it prints blurry or is low resolution, the problem lies within how it was downloaded and saved. Please be sure to NOT right click or drag and drop the attachment, this will compromise the resolution. You must select the download option and allow it to completely download to your computer, open the file and then save.
*Please add: dazzleexpressions [at] gmail.com to your safe senders email list. Most of our emails will go directly into your spam folder if you do not do this. If you do not see an e-mail from us within our turnaround time of 2 days, please check your spam folder. If you do not have an e-mail from us, contact us right away so we can re-send it.
Part of Dazzle Expressions business model is spreading kindness and joy. After all, you will soon be celebrating someone wonderful! When interactions with clients do not reflect kindness, we reserve the right to decline transactions.
IS IT REAL GLITTER ON THE DESIGNS?
Many of my designs have glitter or metallic foil patterns and textures on them. These patterns are part of the digital file and not real, but do look very realistic when printed. A tip I always give people is if you print on white pearl cardstock paper it really makes these elements pop and look even more real!
Please be sure to send a high resolution photo to be added to the design you are purchasing. We are not responsible for invitations with blurry images.
We do not offer refunds once a digital product has been designed and sent to you. This includes if the theme has changed, you want a different design, party is cancelled, etc. If you need a new invitation, another order must be placed. While we are responsible for the design itself...we are not responsible for printing errors, colors not printing correctly or mistakes in wording that were not caught by the customer. We strongly suggest triple checking and proof reading your invitation prior to printing. Any mistakes we make will gladly be changed ASAP and resent. Refunds will not be given when a mistake is made during the saving process or printing process of your design. All images are sent in high resolution. If an image prints blurry there was an error with the saving or printing process.
We strongly suggest printing a sample of your design. Due to the different screen resolutions on computer monitors, colors may vary on the final printed product.
Yes, of course! I understand that dates, times and venues often need to be changed and I am happy to make those adjustments for you. For all other color, photo, fonts or any other changes, I allow up to two free changes, and after that there will be an additional fee to continue making changes.
Yes, I love creating custom designs! Custom invitations start at $20. I will send you a list of questions to make sure I know exactly what you are looking for. I will then create up to two invitation designs for you. On the invitation you choose I can make up to five changes and then after that there will be an additional fee for further changes. Not including changes to dates, times and venues. Please e-mail me with any questions you have!